Help Center

Every new firm goes through guided onboarding. Within your first week you will set up your account, import existing cases, configure your intake forms, and train your team on the platform. Onboarding takes 2 to 5 business days depending on plan tier.

Browse our knowledge base for step-by-step guides covering every feature. Learn how to set up automated follow-ups, configure your client portal, manage permissions, and more. Visit help.litgen.app (coming soon).

Email us at support@litgent.ai. Standard response time is within one business day for Starter plans, within four hours for Growth plans, and within one hour for Pro and Enterprise plans during business hours.

Pro and Enterprise plans include direct access to a dedicated Customer Success Manager. Enterprise plans include 24/7 priority support for production-blocking issues.

Check our status page for real-time platform availability. Subscribe to release notes to stay updated on new features and improvements.

We offer optional team training sessions for firms of 5+ staff. Sessions cover daily workflows, AI features, compliance settings, and best practices for your team.